Optimize your agency-client relationships and foster loyalty.

Our unique process uncovers relationship perceptions that are shared in the hallways, but not shared with you. These hallway “truths” reveal important, actionable business insights that result in your business stability and growth.

WHAT WE DO

We Ask

It takes experienced, professional listeners to interview teams one-on-one. We then get a true reading of your company's performance, and can reveal the insights you need.

We Listen

We focus on your client’s words, their intonation, and their tone. We ask probing follow-up questions so that we (and you) can truly understand what they are thinking.

You Hear

As a result, you retain clients. You grow business. You take any issues off the table so that you can get the best work possible from your teams.

Our Services

  • Agency-Client Review

    Our signature, in-depth study reveals unseen insights from your clients and sets benchmarks for improved client retention.

  • Client-Agency Relationship Review

    For Brand Marketers, how well their agency team is working has an impact on the bottom line. Hallway Talk reveals what needs to work better to get more from your agencies.

  • Review and Recharge

    Six months after relationship insights are revealed between agency and client, we go back to measure how the relationship is improving - or whether it needs course-correction.

  • CEO Study

    Fast results for new and existing agency CEOs and senior managers who want to know the true state of their agency team and clients.

We’ve been there. We get it.

Hallway Talk has worked 19+ years on both the agency and brand marketing sides of some of America’s most recognized brands. This allows us to call upon our deep experience interfacing with fellow marketers at all levels. At all times, we take the utmost care to respect and support your client relationships. Our professional, yet friendly and curious approach, helps people feel comfortable and willing to open up and share revealing information in confidence.

Angie Hayes, Principal
My passion for this process exploded after my last 11 years of marketing consulting. I’ve consistently experienced too much dysfunction within client and agency relationships - most of which are easy problems to fix by probing with the right questions that break through the hallway talk.

“Hallway Talk's ability to probe deeper into our client relationships generates powerful insights year after year. We utilize this information to get ahead of potential issues and improve the overall strength of our client relationships."

— EVP, Activation Planning, ALCONE