Hallway Talk’s Client-Agency Relationship Blind Spots Video Series
We're releasing the fifth episode of our Hallway Talk Blind Spot Series entitled, "We told you so." Our experience interviewing hundreds of clients has revealed a common agency-client issue where clients perceive that their words -- their comments, criticisms, direction or requests -- are not being acknowledged by the agency. This short 3 minute video shows you how to spot this problem at your agency and how to address the issue to increase client satisfaction and retention.
Check out all five of our Hallway Talk Blind Spot videos linked here to learn about other common agency Blind Spots that may affect your agency-client relationships.